return and refund policy
Return & Refund Policy
At Sun Gadgets, customer satisfaction is our priority. We carefully inspect every order before dispatch. If you receive a damaged, defective, or incorrect product, we will gladly provide a replacement or refund.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered:
- Notify us within 3 days of delivery.
- Share clear photos/videos of the product and packaging.
- We will arrange a replacement or refund at no additional cost.
Return shipping charges for such cases will be borne by Sun Gadgets.
Return Eligibility
To be eligible for a return or replacement, the item must:
- Be unused and in the same condition as received.
- Be returned in its original packaging.
- Include all accessories, tags, and contents received with the product.
Return Window
Return or replacement requests must be submitted within 3 days of delivery.
To initiate a request, email us at sungadgets63@gmail.com with your order number and details of the issue.
Refund Process
Once the returned product is received and inspected:
- We will notify you regarding approval of the refund.
- Approved refunds will be processed to the original payment method.
- Refunds are generally processed within 5 working days after approval.
Your bank or payment provider may take additional time to reflect the amount.
Exchanges
If a replacement is preferred for a damaged, defective, or incorrect item, we will arrange an exchange subject to product availability.
Non-Returnable Cases
Returns or refunds will not be accepted for:
- Products damaged due to misuse, mishandling, or normal wear and tear.
- Used products.
- Requests made after the return period.
- Products returned without original packaging.
- Minor variations in color or appearance caused by screen/display settings.
Contact Us
For any return, replacement, or refund related assistance, please contact us:
Email: sungadgets63@gmail.com